Returns and Refunds Policy

At Mall Turkey, we strive to ensure your complete satisfaction with every purchase by offering a flexible and transparent return process. If you are not entirely happy with your order, you can return eligible items within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the 'My Orders' section to select the items you wish to return and submit a formal request.

• 2.
  Prepare the Package

  Ensure the items are in their original condition, unused, and include all original tags and packaging to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at the nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned goods, your refund will be processed to your original payment method within 7-10 business days.